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LIVID (Lunenburg Investigation of Verizon's Inferior Delivery of phone service)
Petition Background (Preamble):
Residents routinely experience poor service levels and complaints to Verizon do not result in effective, permanent relief. Antiquated infrastructure, including wire which has deteriorated and is damaged after years of service, needs to be replaced but Verizon refuses to invest in replacement cable and/or upgrades.
Verizon field personnel have acknowledged the need to replace circuits and cabling but assert the company refuses to do so despite repeated complaints from its customers.
The findings to be documented in the public record and Verizon required to promptly provide acceptable, permanent relief to its customers.
The LIVID (Lunenburg Investigation of Verizon's Inferior Delivery of phone service) petition to Massachusetts Attorney General was written by John Carroll and is in the category Consumer Affairs at GoPetition. Contact author here. Petition tags: verizon, land line, phone, telephone, lunenburg, massachusetts, ma, reliable, reliability, service, static, no dial tone